about us & refund return policy

What began as a simple hobby—designing our own football shirts—has evolved into an incredible five-year journey that exceeded our wildest dreams. We started with a passion for creating unique and stylish designs that resonated with our friends and local community. Little did we know, this small project would catch the eye of major industry players and turn into something much bigger.

Over the years, we’ve had the privilege of partnering with top brands like Adidas and Nike. These collaborations have allowed us to enhance our designs and ensure the highest quality for our shirts. Working with Adidas has provided us with access to premium materials and cutting-edge manufacturing techniques.

Our mission has remained the same: to create unique, high-quality football shirts that fans will love. We are incredibly grateful for the support and enthusiasm from our partners and customers, and we’re excited to continue this adventure. Our five-year journey has only just begun, and we can’t wait to see where it takes us next.

 

if your not happy we're not happy. If you don't like your purchase or there is something wrong we can either send a replacement or you can return the item for a full refund

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at conceptkits24@outlook.com. Please note that returns will need to be sent to the following address: kiln barn road, me196bg, kent enaglnd 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at conceptkits24@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at conceptkits24@outlook.com.

customer must pay to return product within 14 days of arrival for full refund. if there are any issues with shipping or quality you will be entitled to a free refund or replacement. please contact our support team for help returning products or if there are any other questions or issues : conceptkits24@outlook.com